Safety Tips

Before You Meet

• Let your Twin have multiple conversations before committing to meet.
• Use Voice Bridge to hear their real voice first.
• Don’t feel pressured to meet early; photo reveal occurs after 3 Twin dates.
• Keep conversations on-platform until comfortable.
• Be wary of pressure to move off-platform or share personal info.

Watch for Red Flags

• Inconsistencies flagged by your Twin.
• Evasion, too-good-to-be-true claims, or money requests.
• Never send money to someone you have not met in person.

When You Meet

• Meet in public places; choose locations you know.
• Tell a friend where you’re going; share who you’re meeting.
• Arrange your own transportation so you can leave anytime.
• Limit alcohol; never leave drinks unattended; stay aware.
• Trust your instincts—leave if something feels wrong.

Protecting Your Information

• Don’t share home/work address early; be cautious with last names.
• Never share financial information.
• Check photos for identifiable locations or sensitive info.

Avoid Scams

• Never send money, investments, or loans.
• Report scam attempts immediately.
• If it seems too good to be true, it probably is.

Reporting Concerns

• Use in-app report tools on profiles or conversations.
• Email safety@matchwell.ai for serious concerns.
• Block users to prevent further contact.
• Contact local law enforcement if in immediate danger.

Crisis Resources

• Emergency: 911
• National Domestic Violence Hotline: 1-800-799-7233
• National Sexual Assault Hotline: 1-800-656-4673
• 988 Suicide & Crisis Lifeline: Call or text 988
• Crisis Text Line: Text HOME to 741741
• Trevor Project (LGBTQ+ Youth): 1-866-488-7386